- She described the process of trialling the new employee. They would ask the girl to staff the pies and pastries counter for 2 hours, then would sit her down, and share the story of their experiences. First the prospective employee would describe her story of how the 2 hours went, including how she felt about her performance, the customers, and the other staff. Then the manager would tell her story of how she saw the prospective employees performance.
- The manager spent the majority of the interview talking about what the new employee would need to learn - that the job required a great deal of memorisation, and how employees were stepped through the process of learning about the products on offer.
26 July 2007
I was fortunate to have a short demonstration of a quality induction while I ate my lunch today. The manager of a Michel's Patisserie (Australian coffee and cake franchise) undertook a job interview next to me while I was sitting in a food court. She was interviewing a young OS student who was looking for some part-time work to help fund a few weeks of holidays. Over the course of the interview, the manager really caught my attention at 2 points: